« Senior Analyst | all experience | Interaction Designer (Consultant) »

Senior Design Researcher

Catapult Thinking L.L.C. [— url —]
July 2004 to September 2005

Responsible for organizing and conducting design research for clients in manufacturing and financial services industries. Develop protocols and perform contextual interviews (including card sorts, product reviews, usage processes, paper prototypes, and environment evaluations) with participants to ascertain problems with products, services, communications, and brand positioning. Analyze research findings and develop strategic design initiatives to aid clients in better serving customers.