I am industry expert in social computing and customer engagement. I bring a design thinking approach to business strategy. Previously, I was a senior analyst at Forrester Research where I covered social computing and its impact on institutions. I’ve frequented the keynote stage for both client and industry conferences and won Forrester’s Top Keynote award. I’ve led client engagements with companies like Adobe, Best Buy, Dell, Fidelity, Honda, MTV, Research in Motion, and UPS. I’ve shared my insights in media broadcasts with institutions like CNBC, PodTech, and NPR. I’m also frequently quoted in the press, including Advertising Age, Adweek, Brandweek, Entrepreneur Magazine, Newsweek, Red Herring, The New York Times, The Wall Street Journal, and The Washington Post. My past experience spans design strategy, design research, customer experience, and interaction design. I also frequently share my thoughts on my website, www.birdahonk.com.
My professional portfolio includes web design work from a business I co-owned in the late 1990s, extensive work I performed while I designed advanced ATM machines and kiosks, a selection of design research projects based on findings from ethnographic research I conducted, publications I've published as an analyst at Forrester Research, and a selection of press appearances from my role as an Industry analyst at Forrester.
My academic portfolio covers several projects I worked on while earning my master of design degree from Carnegie Mellon University from 2002 to 2004. This collection of my works includes physical artifacts designed while studying industrial design, digital projects looking at novel ways for interacting with information, an autonomous flying robot I designed, and my two masters thesis projects focusing on the process of inquiry and design strategy that leads to the development of platforms encouraging participation from a designers audience.